Contact Centres & Customer ServiceHear how an agent handles a call before you hire them

Flowmingo is a free AI interviewer for contact centres, with a role-play where the AI plays the caller.

Start Hiring FreeFree forever, no credit card.

  • Unlimited AI interviews, free
  • A role-play with a caller
  • Unlimited seats and projects
4.4/5 on G24.4/5 on TrustpilotTrusted by 4,000+ teamsGDPRCASASOC 2

4,000+ teams hire with Flowmingo

SamsungInfosysSevenIBMMarriottFPTCloudflareManulifeLUKOILDelhivery
KFCTata Consultancy ServicesDeloitteFlipkartWhirlpoolAPP GroupScale AIInfosec VenturesBanglalinkIntertek
FoxconnStellantisPaytmCNH IndustrialSwiggyHypermartFerringCyberforce99.co

Same role, same applicants. Just a different week.

The same applicants, a week of calls or one link. Here is the same week, both ways.

Challenge & Solution

Same role, same applicants. Just a different week.

Without Flowmingo

Your weekRecruiters on phone screens all day

  • Who gets interviewedThe CVs a recruiter has time for
  • How you pickA CV and a short phone screen
  • What your team leads getA list of names to call back
  • CostRecruiter hours on every campaign

With Flowmingo

Your weekInterviews done while recruiters run the campaign

  • Who gets interviewedEvery applicant, on the same questions
  • How you pickA role-play with an angry caller, scored
  • What your team leads getA ranked shortlist with the recordings
  • Cost$0 per interview, unlimited seats

Why contact centres and customer service teams screen with Flowmingo

  1. Every applicant interviewed, the day they apply

    Put one link in your job post or ATS email, and every applicant can interview the same day, on their phone or laptop, in 60+ languages.

  2. Scored on how they communicate, not their CV

    Every answer is scored on your criteria, from tone to problem solving, with a written reason for each score and the recording.

  3. Hear them handle an angry caller first

    Role-Play lets the AI play an angry caller, and scores how the agent handles the conversation, beside the AI interview.

  4. One project for every queue you hire

    Add CV Evaluation, a skills test or a role-play to the AI interview, in the same project, for service, sales or support.

Your AI screening suite

Flowmingo’s AI screening suite

Built around the AI Interviewer, with 5 more ways to screen and a free applicant tracker.

AI Interviewer

A structured interview that adapts to each answer and follows up where it matters — run at scale, in 60+ languages, on any device.

  • Adaptive follow-ups
  • Structured scoring
  • Recording + transcript
Overall - AI Interview Score9.0Problem-Solving Skills9Marketing Campaign Execution9.5CRM Software Familiarity9
A candidate answering on videoYouFlowmingo AI interviewerFlowmingoCould you please describe a time when you had to manage conflicting priorities between sales, marketing, and operations?
Overall - AI Interview Score9.0The candidate performed exceptionally well in the interview, providing detailed, specific, and quantifiable examples for nearly all requirements.Candidate's band50–60thRight around the middle for this interviewRecommendationsStrengthsGapsRecommend proceeding to the next stage of the hiring process.In the next interview, explore specific B2C sales experiences if relevant to the role’s scope.
Assessment Rubrics (9)Problem-Solving SkillsMust Have9The candidate provided a concrete example of mediating between sales and operations regarding delivery times and stock levels, identifying the core issue and proposing a solution that satisfied both internal stakeholders and the client.Vendor and Supplier Liaison8.5Marketing Campaign Execution9.5Communication and Negotiation Skills9CRM Software Familiarity9Digital Advertising Understanding9Sales Experience (B2B or B2C)8.5
AI InterviewCould you please describe a time when you had to manage conflicting priorities between sales, marketing, and operations?02:107/10How familiar are you with A/B testing, and how have you used it to optimize marketing campaigns or sales strategies?01:589/10What strategies do you use to stay up-to-date with the latest trends and best practices in sales, marketing, and operations?01:378/10TranscriptStrong point01:30So I stepped in and balanced both sides, I double checked with our operations to confirm that we can still deliver.
Try a 1-min demo

CV Evaluation

Every CV is read against your criteria and scored, so you start from a ranked list.

  • Scored against your criteria
  • Ranked shortlist
  • Reasoning you can audit
Try a 1-min demo
Overall - CV Evaluation Score8.8The candidate’s CV presents a very strong profile, demonstrating extensive and quantifiable experience across marketing, operations, and sales functions.RecommendationsStrengthsGapsProceed to interview to further explore specific negotiation scenarios and communication strategies.
Professional Profile AnalysisStrategic Focus4.5 / 5Career Progression4.5 / 5Learning Velocity4 / 5
Try a 1-min demo

Tests

The most secure multiple-choice test, proctored end to end. 20+ anti-cheating measures. Camera, mic and screen all monitored. Hands on device at all times.

  • Camera proctoring
  • Copy-paste flagged
Try a 1-min demo
Overall - Skill Test90%Correct18Incorrect2Unanswered0Time taken03:32 / 15:00CameraOn for the whole testTab switchesNonePasted textNone
TestDemo - Test Set (Marketing & Operation)Question 2 of 20RECTime19:33QA B2B SaaS startup spends $60,000 per month on marketing campaigns and $40,000 on sales team salaries. During the month, they acquire 50 new customers. What is the Customer Acquisition Cost (CAC) for this month?W1Answer 12Answer 2 · selected3Answer 34Answer 4
Try a 1-min demo

Showcase

Candidates share their screen and walk you through real work: a portfolio, a campaign, a debugging session.

  • Screen share, recorded
  • Prompts you set
Try a 1-min demo
Task 1 of 301:12 / 05:00Walk us through a project you shipped. Share your screen.A candidate sharing their screen to walk through a projectRecording your screenScreenBrowser tabCameraOnMicrophoneOnTime left03:48Stop and submit
Tasks3 of 3 recordedShowcase is not scored. The rating is yours.
Try a 1-min demo

Role-Play

The AI plays the customer, the client or the angry caller. The candidate handles it, and you see how they behave.

  • Scenarios you define
  • Scored on the behaviour
  • Recording + transcript
Try a 1-min demo
Overall - Role-play Score7.0Listening and acknowledgement7Ownership9Alignment and close6
Role-playThanks for jumping on. I'll be direct: of the 120 leads marketing sent us last month, roughly 60% were students, consultants, or shops that couldn't pay for a seat.00:316/10That's the right number to track: cost per qualified lead, not cost per form fill.00:449/10TranscriptStrong point00:09So 122 leads, about 70 of them are people who can never buy, and your team spent the month finding that out.00:19I know that frustrated, and that’s a real cause, and that is one of the problems that you need to fix.
Try a 1-min demo

Technical Test

Candidates write, run and submit code in the browser with nothing to install. It's scored automatically.

  • Write and run it in the browser
  • Scored on hidden tests
  • No setup for the candidate
Try a 1-min demo
Overall - Technical Test85%Test cases17/20
solution.jsRun
function twoSum(a, t) {
  const seen = new Set();
  for (const x of a) {
    if (seen.has(t - x))
      return [t - x, x];
    seen.add(x);
  }
}
Sample case passedHidden case 1 passedHidden case 2 failed — empty input
Try a 1-min demo
Overall - CV Evaluation Score8.8The candidate’s CV presents a very strong profile, demonstrating extensive and quantifiable experience across marketing, operations, and sales functions.RecommendationsStrengthsGapsProceed to interview to further explore specific negotiation scenarios and communication strategies.
Professional Profile AnalysisStrategic Focus4.5 / 5Career Progression4.5 / 5Learning Velocity4 / 5
Try a 1-min demo
Overall - Skill Test90%Correct18Incorrect2Unanswered0Time taken03:32 / 15:00CameraOn for the whole testTab switchesNonePasted textNone
TestDemo - Test Set (Marketing & Operation)Question 2 of 20RECTime19:33QA B2B SaaS startup spends $60,000 per month on marketing campaigns and $40,000 on sales team salaries. During the month, they acquire 50 new customers. What is the Customer Acquisition Cost (CAC) for this month?W1Answer 12Answer 2 · selected3Answer 34Answer 4
Try a 1-min demo
Task 1 of 301:12 / 05:00Walk us through a project you shipped. Share your screen.A candidate sharing their screen to walk through a projectRecording your screenScreenBrowser tabCameraOnMicrophoneOnTime left03:48Stop and submit
Tasks3 of 3 recordedShowcase is not scored. The rating is yours.
Try a 1-min demo
Overall - Role-play Score7.0Listening and acknowledgement7Ownership9Alignment and close6
Role-playThanks for jumping on. I'll be direct: of the 120 leads marketing sent us last month, roughly 60% were students, consultants, or shops that couldn't pay for a seat.00:316/10That's the right number to track: cost per qualified lead, not cost per form fill.00:449/10TranscriptStrong point00:09So 122 leads, about 70 of them are people who can never buy, and your team spent the month finding that out.00:19I know that frustrated, and that’s a real cause, and that is one of the problems that you need to fix.
Try a 1-min demo
Overall - Technical Test85%Test cases17/20
solution.jsRun
function twoSum(a, t) {
  const seen = new Set();
  for (const x of a) {
    if (seen.has(t - x))
      return [t - x, x];
    seen.add(x);
  }
}
Sample case passedHidden case 1 passedHidden case 2 failed — empty input
Try a 1-min demo

And there’s more

Beyond screening, the rest of Flowmingo is free too: the tracker, job posts and candidates who come to you.

See everything on flowmingo.ai

The Flowmingo advantage for contact centres

Frequently asked questions

Read the full FAQ

Is it really free?

Yes, with no card: AI interviews, CV scoring, tests and the ATS are free on every plan.

Paid plans add your logo, downloads and longer video storage.

Can we hear how an applicant handles a call?

Yes.

Role‑Play lets the AI play a caller, and scores how the candidate handles the conversation, beside the AI interview.

Can I trust an AI score?

You can check it: every score has a written reason and the recording behind it.

You decide who goes forward.

Does it work with our ATS?

Yes: Recruitee and Zoho Recruit connect ready‑made, and any other ATS through the API and webhooks, free.

If you have no ATS, one is included.

How many people can use one account?

As many as you like.

Seats are unlimited on every plan.

Hire your next class of agents with Flowmingo, free.

Hire for how they handle a call, not how their CV reads.

Start Hiring Free

A company that never upgrades is still a customer we are happy to serve. Same for a candidate who never buys a thing.

Full transparency on how this works: our model

Our Mission: Why It's FreeStart Hiring Free