KFC Singapore
In Singapore since 1977, when its first restaurant opened on Somerset Road.
- Restaurants
- Singapore
- The role: Assistant Restaurant Manager
How KFC looked beyond resumes with structured AI interviews
The company
Developing the people who run KFC’s restaurants.
kfc.com.sg
1977 and Somerset Road: National Library Board, Infopedia. The role: KFC’s saved Flowmingo project, checked 2 October 2026.
The hiring challenge
Find shift leaders who understand the whole restaurant.
An Assistant Restaurant Manager needs to do more than describe previous work experience.
What a CV shows
- Where they worked
- Job titles
- Dates
What KFC needs to hear
- Handling a difficult customer
- Coaching and developing team members
- Personal reasons for joining KFC
- Teamwork in a fast‑paced restaurant
- Prioritizing multiple demands
- Managing the physical demands
- Food safety and cleanliness
- Staff scheduling and labor costs
- Managing a difficult employee
The themes of KFC’s 9 saved interview questions.
How Flowmingo helped
How KFC made each assessment specific to the role.
Every step used saved questions and criteria from KFC’s Assistant Restaurant Manager project.
01Pre-screening questions
Ask the practical questions first
KFC saved 9 pre‑screening questions for applicants to answer while applying.
They cover eligibility to work in Singapore, shifts between 6am and 2am, standing 5 to 8 hours, lifting 15 to 20 kg and expected salary.
Pre-screening questionsON
Questions (9)- 1Please upload your CV
- 2Are you currently eligible to work in Singapore, or would you require visa sponsorship
- 3Are you comfortable to Stay/Live in Singapore ?
- 4Are you willing to work shifts, including weekends and public holidays, between 6am and 2am?
- 5What is your expected salary range for this position?
- 6Performing cleaning tasks
- 7Standing for long hours(5-8 hours)
- 8Lifting & Moving goods heavy goods (15-20KG)
- 9Are you comfortable working on the weekends & Public Holiday?
02CV Evaluation
Score every CV on KFC’s criteria
133 CVs were scored against KFC’s 7 criteria, from leadership and team coaching to shift work flexibility and physical stamina.
The recruiter can then sort every applicant by CV score.
CV Evaluation Criteria (7)These criteria drive the CV Evaluator scoring.
- 1Leadership and Team Coaching
- 2Restaurant Operations Management
- 3Customer Feedback Handling
- 4Willingness to Learn
- 5Shift Work Flexibility
- 6Physical Stamina
- 7Teamwork Experience
Assistant Restaurant Manager - CV EvaluationCandidateCV Score
Maya Chenmaya@example.com9.1
Hana Satohana@example.com8.6
Daniel Ortizdaniel@example.com7.4
Emma Clarkeemma@example.com6.2
03AI Interview
Interview on KFC’s own questions
The AI interview asked KFC’s 9 questions for the role, from a difficult customer to food safety and staff scheduling.
40 applicants completed it, each with a scored report against 8 interview criteria.
Assistant Restaurant Manager - AI InterviewQuestion 1 of 9Describe a time you had to manage a challenging situation with a difficult customer. How did you handle it, and what was the outcome?TranscriptStrong pointA customer's order came out wrong twice during the lunch rush, so I remade it myself, apologised, and checked the line so it didn't happen again.
Assessment Rubrics (8)Leadership and Team Coaching9Two years as a shift supervisor at a quick-service restaurant, coaching new crew and running the closing checks each night.Restaurant Operations Management8Customer Feedback Handling9Commitment to KFC8
What changed
“This has helped reduce screening time while improving the quality of shortlisted candidates.”
KFC’s project in Flowmingo
- applications in one Assistant Restaurant Manager project
- 134
- CVs scored against KFC’s 7 criteria
- 133
- AI interviews completed, each with a scored report
- 40
Where the figures come from
KFC Singapore project data, checked 2 October 2026, for applications created 10 July to 11 August 2026.
Full testimonial
“FlowMingo has significantly improved the way we approach recruitment. The AI‑powered interview process allows us to screen candidates consistently and efficiently, helping us identify strong talent much faster than traditional methods.
What stands out is the structured interview experience for every applicant.
Instead of relying solely on resumes, we gain deeper insights into candidates’ communication skills, experience, and suitability for the role. This has helped reduce screening time while improving the quality of shortlisted candidates.
The platform is intuitive, easy to implement, and has enhanced both recruiter productivity and candidate experience. I would recommend FlowMingo to organizations looking to modernize and streamline their hiring process.”
Ryan AngTalent Acquisition, KFCReview submitted 24 June 2026Start where KFC did.
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KFC’s use case: RestaurantsAll customer stories
